Terms and Conditions

Welcome to Medsurg Pakistan (www.medsurgpk.com). These Terms and Conditions govern your use of our website and the purchase of products including medical scrubs for men and women, sleeves, scrub caps, inner scrubs, and other related items.

By accessing this website or placing an order, you agree to be bound by the following terms. Please read them carefully.

1. General Information

Medsurg Pakistan is a supplier of premium-quality medical uniforms and accessories across Pakistan. We offer both retail and wholesale services through our online platform. These Terms apply to all visitors, customers, and anyone who uses or interacts with our website.

2. Eligibility

To use this website, you must be at least 18 years old or under the supervision of a parent or legal guardian. By using the site, you represent and warrant that you meet all eligibility requirements.

3. Product Information

We strive to provide accurate product descriptions, including details about fabric, sizing, color, and use. However, we do not warrant that all information is error-free. In case of any discrepancies, please contact us for clarification before placing your order.

4. Pricing and Payment

All prices displayed on our website are in Pakistani Rupees (PKR) and are inclusive of applicable taxes unless otherwise mentioned. We reserve the right to modify prices at any time without prior notice.

Accepted payment methods include:

  • Debit/Credit Cards
  • Bank Transfer
  • Cash on Delivery (select locations)
  • Mobile Wallets (e.g., Easypaisa, Jazz Cash)

Your payment must be received in full before your order is processed and shipped.

5. Order Processing and Shipping

Orders are typically processed within 2–3 business days. Once shipped, delivery usually takes 5–7business days, depending on your location.

We ship orders nationwide across Pakistan. You will receive a confirmation email with tracking details once your package has been dispatched.

6. Returns and Exchanges

We accept returns or exchanges within 7 days of receiving the product, provided the item is:

  • Unused and unwashed
  • In its original packaging
  • Accompanied by proof of purchase

To initiate a return, please contact our support team at info@medsurgpk.com. Please note that return shipping costs are the responsibility of the customer unless the item received was defective or incorrect.

7. Warranty and Product Guarantee

All our products undergo strict quality control. We offer a one-year warranty on select items against manufacturing defects such as stitching issues or fabric faults. This does not cover damage due to misuse, improper washing, or regular wear and tear.

8. Intellectual Property

All content on www.medsurgpk.com—including images, logos, text, product descriptions, and design—is the property of Medsurg Pakistan and is protected by copyright and trademark laws. Unauthorized use or reproduction is strictly prohibited.

9. User Conduct

By using our website, you agree not to:

  • Use the site for any unlawful purpose
  • Attempt to hack or interfere with the site’s functionality
  • Post or transmit harmful or misleading content
  • Violate any applicable laws or regulations

10. Limitation of Liability

Medsurg Pakistan shall not be liable for any direct, indirect, incidental, or consequential damages arising from the use of or inability to use our website or products. All purchases are made at the buyer’s risk, and users are encouraged to verify product suitability before use.

11. Privacy Policy

Please refer to our Privacy Policy to understand how we collect, use, and protect your personal information.

12. Changes to Terms

We reserve the right to update or modify these Terms and Conditions at any time. All changes will be posted on this page, and your continued use of the site constitutes acceptance of any updates.

13. Governing Law

These Terms and Conditions are governed by the laws of the Islamic Republic of Pakistan. Any disputes shall be resolved in the courts of Peshawar, Pakistan.

14. Contact Us

If you have any questions about these Terms and Conditions, please reach out to us: