Shipping Policy

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At Medsurg Pakistan (www.medsurgpk.com), we are dedicated to delivering high-quality medical scrubs and accessories in a reliable and timely manner. Please review our Shipping Policy to understand how your order will be processed and shipped.

1. Order Processing Time

  • All orders are processed within 2–3 business days (excluding weekends and public holidays).

  • You will receive a confirmation email once your order has been successfully placed.

  • Orders placed after 5:00 PM or on non-business days will be processed the next working day.

2. Shipping Time & Delivery

  • Once processed, orders are shipped within 7–14 business days, depending on your delivery location.

  • We partner with reliable courier services to ensure timely and safe deliveries throughout Pakistan.

  • You will receive a tracking number via email/SMS once your order is dispatched.

3. Shipping Charges

  • Shipping charges are calculated at checkout based on your location and the size/weight of your order.

  • We occasionally offer free shipping promotions—stay updated via our website or social media.

4. Delivery Areas

  • We deliver nationwide across Pakistan.

  • If your area is not serviceable by our courier partners, our support team will contact you for alternate arrangements.

5. Delays and Issues

While we strive for timely delivery, there may be delays due to:

  • Courier service disruptions

  • Weather conditions

  • High order volumes

  • Public holidays or lockdowns

In such cases, we will keep you informed via email or phone.

6. Order Tracking

Once your order is shipped, you’ll receive a tracking ID to monitor your shipment’s progress. If you do not receive it within 3–4 days, please contact us at [email protected].

7. Damaged or Lost Items

If you receive a damaged package or your order is lost during transit, please notify us within 48 hours of delivery (or expected delivery). We will initiate an investigation and provide a suitable resolution such as a replacement or refund.

8. Contact Us

For any questions regarding shipping, tracking, or delivery issues, feel free to reach out: